KaionSoft (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (https://kaionsoft.com), applications, and services, including integrations with the WhatsApp Business Platform provided by Meta.
By accessing or using our services, you agree to this Privacy Policy.
We may collect the following information:
Name
Phone number
Email address (if provided)
Business information (when applicable)
When you communicate with us through WhatsApp Business, we may process:
WhatsApp phone numbers
Customer names
Messages sent and received
Attachments such as images, documents, audio, or videos shared during conversations
We only process WhatsApp message content for the purpose of providing our services.
We use the information to:
Provide customer support
Send and receive WhatsApp messages
Respond to customer enquiries
Improve our services
Maintain account security
Comply with applicable laws and legal obligations
We do not sell your personal information.
Our application uses the WhatsApp Business Platform and Meta APIs.
By contacting us through WhatsApp, you acknowledge that:
Your messages are processed through Meta’s WhatsApp Business Platform.
We use WhatsApp solely to communicate with customers who have initiated or consented to communication.
We do not send unsolicited marketing messages.
We comply with Meta’s WhatsApp Business Messaging Policy.
We process customer messages only to provide requested services and customer support.
We retain WhatsApp messages and related personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements.
When information is no longer required, it is securely deleted or anonymised where practical.
We do not sell or rent personal information.
We may share information with:
Meta Platforms, Inc. for WhatsApp Business messaging
Trusted service providers that assist us in operating our services
Government authorities when required by law
All third parties are expected to protect personal information appropriately.
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
Although we take reasonable precautions, no method of transmission over the internet is completely secure.
Depending on your jurisdiction, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Object to certain processing activities
Requests may be submitted using the contact information below.
Our website may use cookies and similar technologies to improve user experience, analyse website usage, and enhance performance.
You may disable cookies through your browser settings.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
If you have any questions regarding this Privacy Policy, please contact:
Website: https://kaionsoft.com
Email: info@kaionsoft.com (replace with your actual email address)
These terms apply to customers communicating with KaionSoft using the WhatsApp Business Platform.
By initiating a conversation with KaionSoft through WhatsApp, you consent to receive responses and service-related communications via WhatsApp.
WhatsApp is used only for:
Customer support
Service updates
Enquiry responses
Business communications requested by the customer
KaionSoft does not send unsolicited promotional or marketing messages through WhatsApp. Messages are sent only where permitted by applicable law and Meta’s policies.
Users agree:
to provide accurate information;
not to use the service for unlawful purposes;
not to send harmful, abusive, or illegal content.
Customer messages are processed only to provide requested services, improve customer support, and maintain communication records as necessary.
WhatsApp conversations are retained only as long as required to provide services and satisfy legal or operational obligations.
KaionSoft complies with:
WhatsApp Business Terms of Service
Meta Platform Terms
Meta Developer Policies
Applicable data protection and privacy laws
KaionSoft is not responsible for service interruptions caused by Meta, WhatsApp, internet connectivity, or third-party systems.
These Terms & Conditions may be updated at any time. Continued use of our WhatsApp communication services constitutes acceptance of the revised terms.